Our friendly online customer service helps with enquiries about orders, products and warranties. We serve you by email and chat. We aim to reply as quickly as possible during our online customer service opening hours, often on the same day and no later than the next business day.

Online customer service hours:

Monday–Friday 10:00–17:00
Email: verkkokauppa(at)kulta-aika.com (the online store can only be contacted by email!)

If your enquiry concerns an order, please reply to your order confirmation email. We will respond during our online customer service hours. You can also look for an answer on our Frequently Asked Questions page.

Store opening hours are available here. Our store staff also help by email and phone. If your call is not answered immediately, please send a text message requesting a callback. At busy times, staff may not be able to answer the phone straight away. Thank you for your understanding!