General

Kulta-Aika Oy, Business ID: FI06039184, address: Säätökuja 2 B, 01520 Vantaa, sells products to businesses and adult private individuals in Europe. These terms apply to orders placed in our online store and the corresponding deliveries.

These terms have been effective since 20 November 2018 (updated 26 May 2026). We may amend them unilaterally from time to time. Please read them before each order.

Products and prices

Product features and prices are shown on each product page. We reserve the right to change prices and delivery charges, so check the prices in your cart before confirming your order. Prices are shown in the cart and order confirmation. Product prices may change as raw material prices change. We are an authorised retailer for every brand we sell.

If a clear pricing error causes a product's regular price to differ from the recommended retail price, we may cancel an order already placed. Any payment received will be refunded to your account as soon as possible.

Delivery charges

Delivery charges may depend on the product, such as its weight or packaging, and the chosen delivery method. They are automatically added to the order total and shown in your cart before you confirm the order.

Ordering and contract

Order by adding products to your cart, confirming the order and paying through the payment service. By ordering, you are expected to have read and agreed to the current terms. You understand that an order accepted by you and confirmed by us is binding, subject to the cancellation rights below, and forms a contract between us together with these terms.

Payment and payment methods

Pay using the methods described online and available in the cart. We currently offer various options through Klarna and Paytrail. Klarna provides varied, secure and easy ways to shop online. Paytrail offers common online bank payments, credit cards, invoice and instalment services, and MobilePay.

Order and payment confirmation

After a successful order, we email an order confirmation. Please provide your email address when ordering. The confirmation also specifies the payment method.

Especially when only one item remains, a product may already have been sold before online stock information is updated.

If we cannot confirm your order for an unexpected reason, such as two orders for the last item, we will notify you by email as soon as possible. Any payment will be refunded to your account as soon as possible. We reserve the right to stock inaccuracies and sold-out products. Discount codes apply only to full-price products. A displayed price of €0 is an error arising from a system migration, not the actual product price, and such an order will not be accepted.

Delivery method and time

We deliver using an available method listed in our online store and selected when ordering. Options include Posti parcel services and store collection.

Typical delivery times for in-stock products are 1–4 business days, depending on the order and delivery method. More precise product-specific estimates are shown with product options. Engraving adds 3–5 business days.

Store collection orders are typically ready in 1–3 business days. Delivery times for special-order and made-to-order products are estimates dependent on availability from the distributor or manufacturer. Actual delivery can be considerably longer.

Items within an order may have different delivery times. By default, the order is dispatched when all items are available. Contact customer service if you would like available items sent earlier.

Cancellation rights and returns

Consumers have a statutory 14-day right of withdrawal under the Finnish Consumer Protection Act, starting from receipt of the goods or final consignment. In addition, Kulta-Aika offers a voluntary 30-day return period. Notify us of a return no later than 30 days after receipt of the goods or final consignment, or the first consignment for regular deliveries. (Products purchased in a physical store cannot be returned; they may be exchanged within 14 days.)

The product must be eligible for return under Chapter 6 of the Consumer Protection Act. The purpose is to allow inspection as in a store. You may inspect the packaging contents and carefully try the product on. When returned, it must be completely scratch-free and as new. Seals must be intact and untouched. Open packaging carefully.

Restrictions on returns are determined by Chapter 6, Section 16 of the Consumer Protection Act:

1. Engraved products cannot be returned under the provisions on customised goods.
2. No return and/or cancellation right applies where a product has been specially ordered from the factory at the buyer's request.
3. Smartwatches that have been used or activated cannot be returned.

Products customised to your wishes cannot be exchanged or returned. This also applies to shortened watch bracelets.

The cancellation right applies to unused products in their original packaging, carefully packed for return shipping. If a returned product has been used contrary to the buyer's statutory duty of care, the company may charge for the reduction in value, up to the full product price, together with return costs.

Send a clear cancellation notice to verkkokauppa@kulta-aika.com. We do not process returns made without a cancellation notice. Failing to collect an order does not constitute cancellation. We charge €19.90 for an uncollected parcel without a separate cancellation notice, reflecting actual delivery, return and handling costs.

If the purchase is cancelled, return the goods without delay and no later than 14 days after the cancellation notice to our return address below. If necessary, demonstrate timely return with, for example, a return receipt. You are responsible for cancellation and return costs, which are not reimbursed. If you use Kulta-Aika's Posti return code, the €10 return charge is deducted from your refund.

For cancellation of the entire order, we also refund original delivery charges up to the price of our least expensive standard delivery option. Any additional amount for a more expensive delivery option is not refunded.

We refund payments without delay in accordance with the Consumer Protection Act.

Find detailed return instructions here.

Returning discounted products

If a discount code or quantity discount was available for orders above a specified value (€X), and a partial return reduces the retained order below that threshold, retained products are charged at their regular retail prices rather than discounted prices. Free delivery depends on order value or a comparable condition. If a return reduces the order below the qualifying threshold, you no longer qualify for those discounts.

Uncollected parcels

Failing to collect a parcel is not a return or cancellation. We charge €19.90 for an uncollected parcel without a separate cancellation notice. This reflects actual delivery, return and handling costs.

Orders for store collection are automatically cancelled and refunded if not collected within 60 days of delivery.

Checking deliveries, defects and problems

Check your delivery immediately on receipt. If an item is lost or damaged in transit, differs from your order or is defective, notify customer service without delay and no later than 14 days so we can agree on a solution. For consumer purchases, the mandatory statutory provisions on liability for defects apply.

If a parcel is visibly damaged in transit, immediately complain to the carrier for your chosen delivery method.

Customer service

We are happy to help with order enquiries. Contact us by email:
verkkokauppa@kulta-aika.com

Limitation of liability

Kulta-Aika Oy is not liable for direct, indirect or other losses relating to or arising from an order, delivery, product or the above, except to the extent otherwise required by mandatory consumer protection or other applicable mandatory law.

Disputes

We aim to resolve order disputes amicably. Please contact customer service first so we can seek a solution.

If negotiations do not resolve a sales contract dispute, a consumer may refer it to the Consumer Disputes Board (www.kuluttajariita.fi).

Before referring a matter to the Board, contact the Finnish Competition and Consumer Authority's Consumer Advisory Services (www.kuluttajaneuvonta.fi).