You can also find cancellation rights and return conditions in our delivery terms. Instructions for exchanging a product can be found here.

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel an order by notifying us no later than 30 days after receiving the goods or the last batch of goods, or, in the case of regular delivery of goods, after receiving the first batch of goods. (Note! Products purchased from a store do not have a right of return; exchange right is 14 days.)

The product must be returnable in accordance with Chapter 6 of the Consumer Protection Act. The purpose of the Act is to give the consumer the right to examine the product as it would be possible in a store. The customer has the right to examine the contents of the package and try on the product carefully. However, the product must be completely scratch-free and in new condition when returned. Any seals on the product must be intact and untouched. The product packaging must be opened with general care.

Restrictions on the right of return are determined by Chapter 6, Section 16 of the Consumer Protection Act: The product is custom-made according to the customer's wishes

If a product is custom-made according to the customer's wishes, it does not have the right of exchange or return. For example, engraved products do not have a right of return. This also applies to the shortening of watch straps.

The product has been ordered specifically at the buyer's request

The product does not have a right of return and/or cancellation if it has been ordered from the factory specifically at the buyer's request. This also applies to products manufactured to order, such as rings.

Activated smartwatches

Activated smartwatches that have been taken into use do not have a right of return.

1. Check that your product is eligible for return

We offer a 30-day exchange and return period for products ordered online, starting from receipt of your order.

The right of cancellation applies to unused products in their original packaging, suitably packed for return shipping. If you are unsure whether your product can be returned, contact our online customer service at verkkokauppa@kulta-aika.com.

2. Notify us of cancellation

Use our cancellation form or send another unambiguous notice to verkkokauppa@kulta-aika.com no later than 30 days after receiving the goods. The easiest way is to reply to your original order confirmation email.

We do not process returns sent or made without a cancellation notice.

3. Return the goods through Posti

Return the goods without delay and no later than 14 days after submitting your cancellation notice, to the address below. If necessary, you must demonstrate that the goods were returned on time, for example with a return receipt. You are responsible for cancellation and return costs, which are not reimbursed. Cancellation and handling costs are €10 per return.

4. Return address

Customer return
Posti return code: 654 000
Kulta-Aika
Säätökuja 2b, 01520 Vantaa
Please write “Asiakaspalautus” on the packing slip.

5. Returning a discounted product

If you used a discount code available on orders over a specified value (€X), and a partial return reduces the value of the retained goods below the qualifying threshold, the retained product is charged at its regular retail price rather than the discounted price.

6. Uncollected orders

Failing to collect an order does not constitute cancellation. We charge €19.90 for an uncollected parcel when no separate cancellation notice has been submitted. This reflects the actual delivery, cancellation and handling costs.

Orders for store collection are automatically cancelled and refunded if not collected within 60 days of delivery.

7. Refunds

We refund payments received without delay in accordance with the Finnish Consumer Protection Act. Processing takes about one week from the arrival of your return.

We receive the information needed for your refund from the payment provider.

The company reserves the right to cancel orders that breach the terms of delivery.