Our online store's friendly customer service assists with all inquiries related to orders, products, and warranty matters. We serve you via email and chat. We aim to respond to you as quickly as possible within our online store's customer service hours, often on the same day, but no later than the next business day.

Online store customer service hours:

weekdays Mon-Fri 11:00 AM - 4:00 PM
email: verkkokauppa(at)kulta-aika.com (the online store can only be reached by email!)

If your question is related to your order, please reply to the order confirmation email. We will respond to you within the online store's customer service hours. You can also find an answer to your question on our Frequently Asked Questions page.

You can find the store opening hours from this link. Store staff also serve you by email and phone; if your call is not answered immediately, please leave a callback request via text message. Due to busy periods, the store may not always be able to answer calls immediately, thank you for your understanding!